Memoria Order and Delivery Policy
At Memoria, we are committed to delivering your personalized QR code memorials with care and efficiency. Please read our order and delivery policy to understand the process.
Order Processing Time
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As our products are personalized and crafted with care, each order is processed by our dedicated team.
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Standard Processing Time: 3-5 business days.
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Express Processing Time: 1-3 business days.
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Please note that the processing time starts once your order has been successfully placed and confirmed.
Shipping Options and Carriers
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We offer two shipping options: Standard and Express.
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We use local carriers in each country to ensure reliable and timely delivery.
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The chosen shipping option will affect the total delivery time.
Delivery Time
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Once shipped, orders typically arrive within 5-7 business days. Please allow additional time for international orders or during peak seasons.
Tracking and Notifications
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Once your order has been dispatched, you will receive tracking information via the email or phone number provided during checkout.
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You can use the tracking link to monitor your order's progress and estimated arrival date.
Issues During Delivery
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If you encounter any issues such as delayed, lost, or damaged items, please do not hesitate to reach out to us at info@my-memoria.co.
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Our support team will be happy to assist you and find a solution to ensure your satisfaction.
We appreciate your trust in Memoria and are here to support you throughout your order process.
