Memoria Exchange and Returns Policy
We strive to provide high-quality, personalized QR code memorials to honor your loved ones. However, we understand that situations may arise where you may need to request a return or exchange. Please review our policy below to understand your options.
Eligibility for Returns and Exchanges
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Our products are custom-made and personalized. Therefore, returns are only accepted if the item is damaged, not working, or if there is a specific reason related to the product's quality or functionality.
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If you are not satisfied with your purchase due to the above reasons, you may request a return or exchange within 14 days of receiving your item.
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Please note that returns for any other reason, including change of mind, are not accepted.
Return and Exchange Process
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To initiate a return or exchange, please contact our customer support within the specified time frame, providing your order number and a description of the issue.
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Upon approval, you will receive instructions on how to proceed with the return.
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Once we receive the returned item, we will inspect it to ensure it meets the return criteria.
Refunds and Replacements
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If your item is deemed faulty, damaged, or not working correctly, you are eligible for a full refund or a replacement.
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Refunds will be processed to the original payment method within a few business days after the inspection of the returned item.
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If a replacement is preferred, we will ship the new product as soon as possible after approval.
Shipping Costs
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Customers are responsible for all shipping costs associated with returns and exchanges.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Contact Us
If you would like to initiate a return or exchange, please contact us at info@my-memoria.co. For any questions or concerns regarding your order, feel free to contact our customer support team. We are here to assist you and ensure your experience with Memoria is as seamless as possible.
