Memoria Privacy Policy
At Memoria, your privacy is of the utmost importance to us. We are committed to protecting your personal information and ensuring that your data is handled securely and transparently. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services or interact with us.
Who We Are
Memoria is a company specializing in personalized QR code memorials that can be placed on gravestones to honor the memories of loved ones. Our mission is to help people preserve and share memories through modern technology while respecting the dignity and privacy of every customer.
Data Controller
The data controller responsible for your personal information is:
Memoria
Contact: info@my-memoria.co
Address: [Your Company Address]
Data We Collect
We collect the following types of personal data when you place an order or interact with our services:
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Personal Information: Name, email address, phone number, and shipping address.
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Content Data: Images, videos, and any other personal content uploaded for the creation of personalized QR code memorials.
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Technical Data: IP address, device information, and usage data for improving our website and services.
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Behavioral Data: Information collected via cookies or plugins to track your activity on our website, such as when items are added to or left in your shopping cart.
How We Use Your Data
We use your personal data to:
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Process and fulfill your order, including shipping and customer support.
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Generate personalized QR codes containing the uploaded content.
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Maintain and improve our services by analyzing technical and behavioral data.
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Send cart reminder messages via SMS when you’ve abandoned your shopping cart (if you’ve provided consent).
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Communicate order updates, shipping confirmations, or important service information via SMS or email.
We do not use your personal information for marketing purposes without your explicit consent.
Handling of Phone Numbers
We collect your phone number to:
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Send order-related updates or customer support messages.
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Send cart reminders and service-related SMS notifications when consent is provided.
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Verify identity or prevent fraud where necessary.
We do not sell or share your phone number with non-affiliated third parties for marketing purposes.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
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Contractual Obligation: To fulfill and deliver your order.
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Legitimate Interest: To improve and secure our services.
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Legal Compliance: To comply with applicable laws and regulations.
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Consent: For sending marketing or cart reminder SMS, where you have opted in.
Data Sharing and Third Parties
We do not share your personal data with third parties for marketing or advertising purposes. All order processing, shipping, and fulfillment are managed internally by Memoria. In rare cases where third-party service providers are involved (e.g., payment processors, hosting providers), we ensure that they adhere to strict data protection standards.
SMS opt-in data and consent will never be shared with any third parties.
Cookies and Tracking Technologies
Memoria’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS (with your prior consent).
We also use cookies to improve your browsing experience, analyze website traffic, and understand user preferences. You can manage your cookie preferences through your browser settings.
International Data Transfers
As Memoria operates globally, your data may be transferred to or stored on servers located outside your country of residence. We take appropriate measures to ensure that any cross-border data transfer complies with applicable data protection regulations.
Data Retention
We store your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your order is fulfilled and delivered, we may retain your data for a reasonable period to resolve disputes, enforce agreements, or comply with legal obligations.
Data Security
We implement industry-standard security measures, including encryption and secure server infrastructure, to protect your personal information against unauthorized access, alteration, or disclosure. Only authorized personnel have access to your data, and they are bound by confidentiality obligations.
Your Rights
You have the right to:
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Access your personal data and receive a copy.
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Request corrections to inaccurate data.
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Delete your data when it is no longer necessary for the purposes collected.
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Restrict processing or object to specific processing activities.
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Request data portability in a commonly used format.
To exercise your rights or raise any concerns, please contact us at info@my-memoria.co.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review the policy regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, feel free to reach out at info@my-memoria.co. We are committed to addressing your privacy concerns promptly and transparently.
